SMA is a full-featured application suite for ITSM and IT asset Management, integrated with Configuration Management System (CMS) including CMDB and Discovery. SMA builds proven out-of-the box use cases which simplify incident management, isolate problems faster, and manage proactively versus the traditional path of reactive support. Technology advances in smart analytics, collaboration, and a new container-based architecture accelerate agent productivity, reduce ticket volumes and increase user satisfaction.
Fast, responsive service desk for improved user satisfaction and productivity
Better staff utilization, reduced total cost of ownership (TCO), and quicker time-to-value (TTV)
Self-service for increased user self-sufficiency and lower ticket volumes
Reduced IT asset costs and improved compliance
Automation for increased service quality and service levels