Intelligent Business Automation
Streamlining your business one intelligent move at a time.
Some benefits that we can unlock for you ..
- Reduce operational costs: Cut costs by reducing the need for manual intervention. Automation helps stabilise or even lower labor costs and operational expenses, increasing your bottom line.
- Enhance accuracy and consistency: Achieve operational excellence by minimizing duplication and errors. Ensure consistent, high-quality outcomes that build trust and reliability with your customers.
- Realise fast ROI: See returns quickly by productionising your newly automated processes within weeks. Monitor, optimise, and enjoy a swift return on investment.
Our purpose is to drive business excellence by leveraging automation to streamline processes, enhance accuracy, increase speed, and boost profitability.This allows our customers to focus on value creation and growth.
- We design sustainable solutions that uses one or more of these technologies to create the best user experience and to introduce the finest efficiencies.
- We partner with select OEMs to accommodate a wide range of requirements and varying spending appetites.
iOCO’s automation solution.
Financial Services Use Cases
- Invoices and payment processing
- Account Opening and due Diligence
- Mortage, Consumer & Commercial Lending
- Transactions Management
- Contract Management
- Global Finance Trade
- Claims Processing
- Fraud Detection
- Underwriting Acceleration
Key Customers
Docs2Data
Docs2Data is an intelligent document processing solution designed for corporate and enterprise customers that are grappling with slow and error prone, manual document processing.
Compatible with a variety of document formats, including specific document types commonly used in South Africa, Docs2Data quickly and accurately converts documents into structured data, saving businesses time and money.
Contact Centre Automation
Transition from a traditional Contact Centre to a modern customer experience centre. Streamline your customer service operations, improve customer satisfaction and loyalty, and increase operational efficiency, all while staying on the cutting edge of digital transformation with our advisory-led,technology-agnostic approach that focuses on leveraging digital self-help tools and improving agent efficiency and effectiveness.
The Digital Workforce as-a-Service
Through intelligent automation, Digital Workforce-as-a-Service has been designed to automate and speed up repetitive, time-consuming and costly tasks thus freeing up your employees to focus on more complex and strategic activities that require human capabilities.
Providing immediate access to pre-built workforce automation solutions, Digital Workforce-as-a-Service can be deployed quickly to deliver instant value.
Driving Efficiency with AI Automation
Explore the impact of AI on the automation landscape, infusing processes with adaptability and intelligence. Natural language processing (NLP) and machine learning algorithms enhance automation workflows, orchestrate context-aware interactions and enable predictive decision-making. Whether optimising customer service through advanced Artificial Intelligence chatbot interactions or potentially revolutionising supply chain efficiency with predictive insights, AI in automation offers sophisticated layers of intelligence to streamline and optimise processes.
With the increasing use of automation tools, businesses have started looking for an added level of intelligence. iOCO uses a number of AI tools, including Generative AI, to help make automation smarter and more effective. Ultimately resulting in an autonomous mode, AI is applied into business functions to take small, tedious decisions out of the hands of employees, freeing them up to focus on more important tasks.
iOCO’s Outsourced Automation Centre of Excellence (ACoE) offering
- Every department has unique needs, requiring a variety of applications to streamline their operations and help them meet objectives.
- To bring each department together, an automation technology solution is needed to interface with all these disparate systems and applications, as well as an overarching process automation strategy that touches every department and team.
- iOCO’s Automation Centre of Excellence brings together the people, processes, and technology necessary to maximise the benefits of automation.
Highly beneficial to the bottom line, iOCO’s outsourced ACoE offering provides exactly what your organisation needs to accelerate projects that increase revenue, serve customers more effectively, and save on costs.
Our IBA Consulting Services Catalogue
- Business Process Mapping: document undocumented processes or consolidate cross-functional processes.
- Business Process Optimisation: optimise existing manual or automated processes and tools.
- Business Process Automation: automate manual processes to enhance efficiency.
- Process Mining: analyse process performance across systems to identify inefficiencies and make data-driven optimisations.
- Platform/Tooling Review: Consolidate multiple automation platforms or select the right platform(s) for your business needs.
- Automation Governance: Implement governance and controls for citizen development approaches.
- AI in Automation: Explore and integrate AI into your automated processes.
- Training & Awareness: Provide training on automation platforms and raise awareness within your organisation.
- Automation Assessments: External, unbiased evaluations of your automation efforts with actionable recommendations.
- Maintenance & Support: Monitor, support, and maintain your automation, either as a stand-alone service or post-implementation support.
- Software Reseller: manage new software purchases and renewals on your behalf for Tungsten, OpenText, AA, Cuedesk.
- Resource Augmentation: Augment your existing Automation Squad with additional resources for short-to-long term needs.
Automation Partners
Need assistance streamlining your business processes and unlocking the benefits of automation?
Automate rapidly and intelligently to drive transformation in your organisation. Simplify and accelerate the way your organisation operates and give your people the tools and support to do what they do best: helping customers.