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		<title>Breaking Up with Call Centers: How to Deliver an Amazing CX Experience</title>
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					<description><![CDATA[As organisations evolve their contact centres, call centres and service centres into customer experience centres, achieving time to value can be a challenge if they take a big bang platform implementation approach. Making the change incrementally can offer faster returns and an easier transition. This is according to Christiaan Kriel, Business Executive: Automation at iOCO, [&#8230;]]]></description>
		
		
		
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		<title>Breaking Up with Call Centers: How to Deliver an Amazing CX Experience</title>
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		<pubDate>Wed, 10 May 2023 07:22:19 +0000</pubDate>
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					<description><![CDATA[As organisations evolve their contact centres, call centres and service centres into customer experience centres, achieving time to value can be a challenge if they take a big bang platform implementation approach. Making the change incrementally can offer faster returns and an easier transition. This is according to Christiaan Kriel, Business Executive: Automation at iOCO, [&#8230;]]]></description>
		
		
		
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